Skip to content
London Royal AcademyBook training

Programmes Management & Operations Operations Mastery for Service Managers

Management & Operations

Operations Mastery for Service Managers

This 5-day intensive course equips service managers with the advanced knowledge, skills, and tools to optimize service delivery, enhance customer satisfaction, and drive operational excellence.

Starts
To be confirmed
Duration
5-day intensive course
Format
Programme · In person · London
Fee
On enquiry

Highlights

  • For: Service Managers: In various industries (e.g., hospitality, retail, healthcare, telecommunications); Customer Service Managers; Operations Managers; Team Leaders; Supervisors; Anyone involved in the management and delivery of services

What you’ll learn

  • Service Principles: Understand the core principles of service operations management and their direct impact on customer satisfaction and the bottom line
  • Process Optimization: Analyze and optimize service delivery workflows to identify and eliminate bottlenecks and improve overall efficiency
  • CX Strategy: Develop and implement high-impact strategies for enhancing the customer experience across every digital and physical touchpoint
  • Service Leadership: Effectively manage service teams and foster a resilient, high-performing service culture rooted in accountability
  • Metric-Driven Management: Utilize advanced data analytics and performance metrics to monitor service health and pinpoint specific areas for improvement
  • Lean Service Methodology: Apply lean principles and modern process improvement methodologies specifically tailored to service-oriented environments
  • Disruption Resilience: Develop and implement robust strategies for managing service disruptions and ensuring business continuity during crises
  • Operational Excellence: Lead and motivate cross-functional service teams to achieve and sustain operational excellence

Who this is for

Not for you if you are looking for online, self-paced study — this programme is delivered in person · london, and online delivery is a future phase.

Curriculum

5 days · day-by-day outline · all sessions live

  1. Principles of Service Operations: Service characteristics, service quality dimensions (SERVQUAL), customer expectations.
  2. Service Delivery Models: Service blueprints, customer journey mapping, service encounters.
  3. Key Performance Indicators (KPIs) for Service Operations: Customer satisfaction, service levels, operational efficiency.

Questions

What does it cost? Fees

No fee is published for this programme yet, so the honest answer is: fee on enquiry. We will confirm the fee in writing before anything is booked — no price is invented on this page.

Can my team take this programme? Teams

Yes — team enquiries use the same form with your organisation and group size, and this programme stays attached. How team training works.

Is any of this online? Delivery

Not today. This programme is delivered in person · london; online learning is a future phase and this page will say so plainly when it exists.

Related programmes

Photograph from an LRA training session
New
From a recent LRA programme

Management & Operations

Project Leadership and Delivery in the AI Era

A delivery discipline you can defend to a board: honest plans, governed AI assistance, and benefits that survive handover

5-day intensive course · Programme · In person · London

Fee by proposal · dates to your schedule

Taught by practitioners — instructor spec on the page

Photograph from an LRA training session
In person
From a recent LRA programme

Management & Operations

Advance Tools and Techniques of Agile Project Management

This 5-day intensive course delves beyond the foundational principles of Agile and explores advanced tools and techniques for successful project execution.

5-day intensive course · Programme · In person · London

Fee by proposal · dates to your schedule

Photograph from an LRA training session
In person
From a recent LRA programme

Management & Operations

Application of Excellence Framework in Lean Six Sigma for Process Improvement

This 5-day intensive course provides a comprehensive framework for achieving operational excellence by integrating the principles of Lean and Six Sigma.

5-day intensive course · Programme · In person · London

Fee by proposal · dates to your schedule

Routes 1 · 2 · 3

Start with Operations Mastery for Service Managers

Photograph from an LRA training session
From a recent LRA programme

Route 1 · Book training

Book the training

A guided booking, one decision at a time — the programme, who it is for, the format, your window. Delivered to your schedule and priced by proposal: no published dates, no published prices, because no two engagements run alike.

Start the booking →

Route 2 · Buy the fix

Start yourself, today

Diagnostics, compliance kits and starter kits, priced per organisation — every one with the 14-day fit-or-refund guarantee. Nothing here replaces taught training; it prepares the ground for it.

See the products →

Route 3 · Schedule a meeting

Talk it through first

Thirty minutes with Hajre Hyseni, the founder. Bring the problem as it stands; leave with a scoped read, the honest options — training, a product, or neither — and a written next step.

Schedule the meeting →

Prefer to write? If booking a call doesn’t work for your organisation, you can send an enquiry about this programme instead — it is stored with a receipt.