A 5-day intensive for hospitality and tourism leaders: retention in the sector with the UK's highest skills-gap rate, service excellence as a managed system, and the digital and green skills the workforce now needs. UK and Gulf editions.
Not for you if you are looking for online, self-paced study — this programme is delivered in person · london, and online delivery is a future phase.
The question we work on: When you cannot hire your way out of the shortage, what kind of leadership keeps the people you have?
Taught by a senior hospitality operator — a general manager or regional director who has run multi-property people operations, not advised them from outside. Your instructor has owned the problems this programme solves: retention in a high-turnover workforce, service standards across properties, and developing supervisors into leaders. Gulf-edition cohorts are taught by an operator with experience of international-standards service delivery in the region.
London Royal Academy does not employ a standing faculty, and we think that is a strength. Every programme is taught by a senior practitioner who is doing the work now — running the function, leading the programme, or advising the board the course is about. When you commission a programme, we match an instructor from our practitioner bench to your sector and your brief, and you receive their name and track record as part of contracting — before delivery, never as a surprise. Each programme page states the instructor profile we require for that course; no instructor is assigned to a client until they have been checked against it.
No fee is published for this programme yet, so the honest answer is: fee on enquiry. We will confirm the fee in writing before anything is booked — no price is invented on this page.
Yes — team enquiries use the same form with your organisation and group size, and this programme stays attached. How team training works.
Not today. This programme is delivered in person · london; online learning is a future phase and this page will say so plainly when it exists.
Routes 1 · 2 · 3
Route 1 · Book training
A guided booking, one decision at a time — the programme, who it is for, the format, your window. Delivered to your schedule and priced by proposal: no published dates, no published prices, because no two engagements run alike.
Route 2 · Buy the fix
Diagnostics, compliance kits and starter kits, priced per organisation — every one with the 14-day fit-or-refund guarantee. Nothing here replaces taught training; it prepares the ground for it.
Route 3 · Schedule a meeting
Thirty minutes with Hajre Hyseni, the founder. Bring the problem as it stands; leave with a scoped read, the honest options — training, a product, or neither — and a written next step.
Prefer to write? If booking a call doesn’t work for your organisation, you can send an enquiry about this programme instead — it is stored with a receipt.
