Crisis Management with Advanced Decisions Making Skills #251004

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Crisis Management with Advanced Decision-Making Skills is a 5-day intensive program designed to equip leaders and professionals with the knowledge, tools, and skills to effectively navigate and respond to crises. This course will focus on developing a strategic and proactive approach to crisis management, emphasizing advanced decision-making techniques and leadership in high-pressure situations.

Upon completion of this course, participants will be able to:
• Develop and implement comprehensive crisis management plans: Aligned with organizational goals and risk assessments.
• Identify, assess, and prioritize potential crises: Proactively mitigating risks and minimizing their impact.
• Make critical decisions under pressure: Utilizing advanced decision-making frameworks and techniques.
• Lead and manage crisis response teams: Effectively communicate, coordinate, and delegate during a crisis.
• Communicate effectively with stakeholders: Including employees, customers, media, and the public.
• Conduct post-crisis reviews and learn from past experiences: To improve future crisis response capabilities.

This course is suitable for:
• Senior Executives: CEOs, COOs, CMOs, and other C-level executives.
• Crisis Management Teams: Members of crisis management teams across various industries.
• Risk Managers: Responsible for identifying and mitigating organizational risks.
• Communications Professionals: Responsible for crisis communication and media relations.
• Government Officials: Involved in emergency management and disaster response.
• Anyone who may be involved in the planning, response, or recovery from a crisis.

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a binder containing a copy of the presentation
• slides and handouts
• Post-assessment

• Introduction to Crisis Management:
o Defining crisis and its impact on organizations
o Types of crises (natural disasters, technological failures, reputational crises, etc.)
o The importance of proactive crisis planning
• Risk Assessment and Mitigation:
o Identifying and assessing potential crises
o Developing risk mitigation strategies and action plans

• Internal and External Communication:
o Developing and implementing effective communication plans
o Media relations and crisis communication best practices
o Managing social media during a crisis
• Stakeholder Engagement:
o Communicating with employees, customers, investors, and the public
o Building and maintaining trust and reputation

• Decision-Making Under Pressure:
o Cognitive biases and decision traps
o Decision-making frameworks (e.g., SWOT analysis, decision trees)
o Scenario planning and crisis simulation exercises
• Leading Teams in Crisis Situations:
o Effective leadership and communication during a crisis
o Delegating authority and coordinating resources
o Building and maintaining team morale

• Crisis Response Planning and Execution:
o Incident command systems and emergency response protocols
o Crisis communication centers and coordination
o Business continuity and disaster recovery planning
• Post-Crisis Analysis and Learning:
o Conducting post-crisis reviews and evaluations
o Identifying lessons learned and areas for improvement
o Continuous improvement of crisis management plans

• Cybersecurity Crises:
o Responding to cyberattacks and data breaches
o Protecting critical infrastructure
• Reputational Crises:
o Managing social media crises and online reputation
o Building and maintaining a strong corporate reputation
• The Future of Crisis Management:
o Emerging technologies and their impact on crisis management
o The role of artificial intelligence and machine learning

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