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This in-depth five-day course at the London Royal Academy is designed to provide healthcare professionals with advanced skills and strategies for achieving operational excellence in healthcare facilities. Participants will gain practical insights into optimizing facility operations, improving patient care, and ensuring efficient resource management.
1. Optimize Facility Operations:
o Learn advanced techniques for improving operational efficiency and effectiveness in healthcare settings.
2. Enhance Resource Management:
o Develop strategies for effective resource allocation and utilization.
3. Improve Patient Care and Satisfaction:
o Implement practices to enhance patient care quality and satisfaction.
4. Manage Compliance and Quality Standards:
o Understand and apply regulatory and quality standards in healthcare facility management.
5. Leverage Technology for Operational Excellence:
o Utilize technology and data analytics to drive operational improvements and performance.
• Healthcare administrators
• Operations managers
• Facility managers
• Clinical leaders
• Healthcare consultants
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a binder containing a copy of the presentation
• slides and handouts
• Post-assessment
Day 1: Foundations of Operational Excellence
• Introduction to Operational Mastery:
o Overview of key principles and best practices in healthcare facility operations
o Setting objectives and expectations for the course
• Strategic Planning and Management:
o Developing and implementing strategic plans to enhance operational efficiency
• Leadership in Facility Management:
o Leadership styles and their impact on facility operations and staff performance
Day 2: Resource Management and Optimization
• Effective Resource Allocation:
o Techniques for managing and allocating resources efficiently
• Cost Management and Budgeting:
o Advanced budgeting techniques and cost control strategies
• Workshops and Case Studies:
o Hands-on exercises and case studies on resource management and cost optimization
Day 3: Enhancing Patient Care and Satisfaction
• Improving Patient Experience:
o Strategies for enhancing patient care and satisfaction
• Quality Improvement Initiatives:
o Implementing quality improvement programs and measuring their impact
• Interactive Sessions:
o Developing and presenting patient care improvement plans
Day 4: Compliance and Quality Standards
• Regulatory Compliance:
o Understanding key regulatory requirements and compliance issues in healthcare
• Quality Assurance and Control:
o Techniques for maintaining and improving quality standards in facility operations
• Case Studies and Practical Applications:
o Reviewing compliance challenges and quality improvement examples
Day 5: Technology and Future Trends
• Leveraging Technology for Operations:
o Exploring technology solutions to enhance operational efficiency and patient care
• Data Analytics and Performance Measurement:
o Utilizing data analytics to monitor performance and drive operational improvements
• Preparing for Future Challenges:
o Identifying emerging trends and preparing for future challenges in healthcare facility management
• Action Planning and Course Review:
o Developing personalized action plans to apply course insights in participants' facilities
o Summary of key learnings and participant feedback
This five-day course equips participants with the essential skills and knowledge needed to master operational excellence in healthcare facilities, ensuring they are well-prepared to lead their organizations toward improved efficiency, patient care, and compliance.