
• Quality Management Principles
• Introduction to ISO 9001:2015
• Key Concepts: Risk-Based Thinking, Process Approach, Customer Focus
• Benefits of Implementing a QMS
• Types of Audits (Internal, External, Supplier)
• Audit Planning and Preparation
• Audit Techniques (Document Review, Interviews, Observation)
• Sampling and Data Collection
• Opening and Closing Meetings
• Interviewing Techniques
• Nonconformity Identification and Documentation
• Root Cause Analysis
• Preparing Audit Reports
• Communicating Audit Findings
• Developing and Implementing Corrective and Preventive Actions (CAPA)
• Verification of Corrective Actions
• Leading and Managing an Audit Program
• Improving Audit Effectiveness
• Case Studies and Practical Exercises
• Q&A and Wrap-up