Emotional Thinking and Communication: Improve IQ for your team#101624

• Define emotional intelligence and its core components (self-awareness, self-regulation, social awareness, relationship management, and motivation).
• Identify their own emotional strengths and weaknesses.
• Recognize and manage their own emotions effectively.
• Understand and respond to the emotions of others with empathy.
• Communicate assertively and build strong relationships with colleagues.
• Navigate conflict constructively within teams.
• Utilize future studies methodologies to anticipate potential challenges in communication and team dynamics.
• Develop strategies to foster an emotionally intelligent and adaptable team culture.

• Team leaders and managers seeking to build stronger team dynamics.
• Professionals seeking to improve their communication and interpersonal skills.
• Anyone interested in developing their emotional intelligence for personal and professional success.

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a binder containing a copy of the presentation
• slides and handouts
• Post-assessment

Day 1: The Power of Emotional Intelligence
• Introduction: Welcome and course overview.
• Understanding Emotional Intelligence: Defining EQ and exploring its five core components.
• The Impact of EQ on Personal & Team Success: Understanding how emotional intelligence contributes to effective communication, collaboration, and achieving goals.
• The Future of Work & EQ: Exploring how future trends like remote work and automation may impact communication and collaboration, highlighting the importance of EQ.
• Self-Assessment & Feedback: Participants complete a self-assessment tool to identify their EQ strengths and areas for development and receive personalized feedback.
Day 2: Deepening Self-Awareness and Emotional Regulation
• Understanding Your Emotions: Exploring different emotions, their physiological responses, and how to identify them in yourself.
• The Impact of Thoughts on Emotions: Learning how our thoughts and beliefs influence our emotions and exploring strategies for managing negative thought patterns.
• Building Self-Awareness through Mindfulness: Learning mindfulness techniques to become more aware of your emotions in the moment and respond thoughtfully.
• Developing Emotional Regulation Strategies: Practicing techniques for managing difficult emotions constructively, such as deep breathing, relaxation exercises, and reframing negative thoughts.
• Workshop: Participants engage in individual and group exercises to practice self-awareness and emotional regulation techniques.
Day 3: Enhancing Social Awareness and Empathy
• Understanding Nonverbal Communication: Learning to read and interpret nonverbal cues like body language and facial expressions to better understand others' emotions.
• Active Listening Skills: Developing effective active listening skills to demonstrate empathy and build rapport with others.
• Perspective Taking: Practicing exercises to see situations from different perspectives and develop empathy for others' feelings.
• The Future of Empathy in a Technologically Driven World: Exploring how future communication technologies might impact empathy and strategies to maintain strong emotional connections.
• Case Study: Analysing a real-world case study of a team that successfully navigated a challenging situation through strong social awareness and empathy.
Day 4: Building Strong Relationships and Effective Communication
• Assertive Communication: Developing assertive communication skills to express your needs and opinions clearly and respectfully.
• Conflict Resolution Techniques: Learning strategies for managing conflict within teams constructively and finding solutions that benefit everyone.
• Providing and Receiving Feedback: Developing effective methods for providing constructive feedback and receiving feedback in a positive and growth-oriented manner.
• The Future of Communication & Collaboration: Exploring how future trends in communication technologies will impact team dynamics and strategies to maintain effective communication.
• Workshop: Participants practice communication and conflict resolution skills through role-playing exercises and simulations.
Day 5: Fostering an Emotionally Intelligent Team Culture for the Future
• Building Trust and Psychological Safety: Understanding the importance of trust and psychological safety within teams and strategies to cultivate these elements.
• Motivation & Inspiration: Learning how to motivate yourself and others to achieve goals and maintain a positive team environment.
• Continuous Learning & Development: Understanding the importance of continuous learning and development in maintaining and strengthening EQ skills.
• Future-Proofing Team Dynamics: Developing strategies to adapt communication and collaboration styles to navigate potential future challenges in the workplace.
• Course Wrap-Up & Action Planning: Reviewing key takeaways from the course, addressing any remaining questions, and discussing ongoing learning and support resources.
• Action Planning: Participants develop personalized action plans outlining steps to further develop their EQ and communication skills, and strategies to promote an emotionally intelligent team culture within their organizations. They will consider future studies insights to ensure their approach remains adaptable and relevant in an evolving work environment.