Crisis Management with Advanced Decisions Making Skills#100424

• Identify different types of crises and their potential impact on organizations.
• Develop a comprehensive crisis management plan utilizing future studies methodology.
• Apply advanced decision-making frameworks to make sound choices in time-sensitive situations.
• Effectively communicate with stakeholders during a crisis.
• Lead and manage crisis response teams efficiently.
• Utilize future studies methodologies to anticipate potential crises and develop mitigation strategies.
• Learn from real-world case studies to enhance crisis management skills.

• Executives and senior managers
• Crisis management team members
• Public relations professionals
• Business continuity planners
• Operations and logistics personnel
• Anyone involved in risk management and response efforts

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a binder containing a copy of the presentation
• slides and handouts
• Post-assessment

Day 1: Understanding Crisis Management in the Future Landscape
• Introduction: Welcome and course overview.
• The Evolving Crisis Landscape: Exploring the impact of future trends (e.g., technological advancements, globalization, climate change) on potential crisis scenarios.
• Defining Crisis Management: Understanding the core principles of crisis management and its importance in safeguarding organizational resilience.
• The Crisis Management Cycle: Learning the various stages of a crisis and the key tasks associated with each stage.
• Case Study: Analysing a historical crisis event and its impact, highlighting the challenges faced and lessons learned.
Day 2: Developing a Future-Proof Crisis Management Plan
• Future Studies for Crisis Management: Understanding how future studies methodologies can be applied to identify potential crises, assess risks, and develop proactive mitigation strategies.
• Scenario Planning for Crisis Preparedness: Developing crisis scenarios based on future trends and conducting risk assessments for each scenario.
• Building a Crisis Management Team: Defining roles and responsibilities for crisis response teams and establishing clear lines of communication.
• Crisis Communication Strategies: Learning effective communication techniques for various stakeholders (media, employees, customers) during a crisis.
• Workshop: Participants work in teams to develop a crisis management plan for a specific crisis scenario, incorporating future studies elements.
Day 3: Advanced Decision-Making in Crisis Situations
• Cognitive Biases & Decision Traps: Understanding common cognitive biases that can hinder effective decision-making in high-pressure situations.
• Decision-Making Frameworks for Crisis Management: Learning and applying frameworks like the Cynin Framework and the OODA Loop (Observe, Orient, Decide, Act) for efficient decision-making under uncertainty.
• Crisis Simulation: Participants engage in a simulated crisis scenario, practicing advanced decision-making frameworks in a controlled environment.
• Debrief & Group Discussion: Reflecting on the decision-making process during the simulation, analysing strengths and weaknesses, and learning from collective experiences.
Day 4: Leading & Managing Crisis Response Teams
• Crisis Leadership: Exploring the characteristics and behaviours of effective crisis leaders and their role in guiding teams through complex situations.
• Managing Crisis Teams Effectively: Learning strategies for team leadership, delegation, and maintaining clear communication during a crisis.
• Maintaining Business Continuity During Crises: Understanding the importance of business continuity planning and implementing strategies to mitigate operational disruptions.
• Case Study: Analysing a real-world example of a crisis response team that demonstrated strong leadership and effective decision-making.
• Group Discussion: Sharing best practices and challenges for leading crisis response teams and ensuring business continuity.
Day 5: Learning from the Past, Preparing for the Future
• Crisis Communication Best Practices & Pitfalls: Examining real-world examples of effective and ineffective crisis communication to learn valuable lessons.
• Crisis Recovery & Reputation Management: Developing strategies for post-crisis recovery, rebuilding trust with stakeholders, and managing reputational damage.
• Future Studies & Continuous Improvement: Exploring how to leverage future studies and crisis experiences to refine crisis management plans and enhance organizational resilience.
• Course Wrap-Up & Q&A Session: Reviewing key takeaways from the course, addressing any remaining questions, and discussing ongoing learning and support resources.
• Action Planning: Participants develop personalized action plans outlining strategies to improve their individual crisis management skills and contribute to their organization's overall crisis preparedness.