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• Introduction to Quality Improvement:
o Quality improvement methodologies (Lean, Six Sigma, Lean Six Sigma)
o The importance of quality and patient safety
• Patient Safety and Risk Management:
o Root cause analysis
o Failure mode and effects analysis (FMEA)
o Adverse event reporting and analysis
• Quality Management Systems (QMS):
o ISO 9001 and other relevant standards
o Implementing a QMS in healthcare settings
• Accreditation and Certification:
o Joint Commission International (JCI)
o Accreditation Canada
o Other accreditation bodies
• Lean Principles and Techniques:
o Value stream mapping
o 5S methodology
o Kaizen events
• Lean Healthcare Implementation:
o Reducing waste and improving efficiency
o Patient flow and throughput improvement
• Six Sigma in Healthcare:
o DMAIC methodology
o Statistical process control (SPC)
o Design of experiments (DOE)
• Patient-Centered Care:
o Understanding patient needs and expectations
o Improving patient satisfaction and experience
• Communication and Interpersonal Skills:
o Effective communication with patients and families
o Conflict resolution and problem-solving
• Patient Engagement and Empowerment:
o Patient education and self-management
o Shared decision-making
• Digital Health and Telemedicine:
o Impact on quality and safety
o Cybersecurity and data privacy
• Artificial Intelligence and Machine Learning in Healthcare:
o Clinical decision support systems
o Predictive analytics for patient risk stratification
• The Future of Healthcare:
o Emerging trends and challenges
o Preparing for the future of healthcare quality and safety